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ഗ്രാമ പഞ്ചായത്ത്

The following mechanisms are mainly available in Panchayats for the public to submit complaints regarding services and get redressal:

For the People: This is a system that helps in submitting complaints regarding services provided by local self-government bodies and monitoring the procedures online. The For the People portal can be used for information and submission of complaints.

Online Public Grievance Redressal: Complaints can be registered online through the official Public Grievance Redressal Mechanism of the Panchayat Department. Information of officials of various offices is also available here.

Panchayat Office (Direct Submission): Complaints can be submitted in writing directly to the Panchayat Secretary or the concerned Section Clerks. In addition, special complaint boxes will be installed in the Panchayat offices for this purpose.

Social Audit and Gram Sabha: The development activities of the Panchayat, project implementation, and shortcomings in services can be discussed in Gram Sabhas and ward meetings and solutions can be sought.

In addition, in emergency situations and when high-level interventions are required, the services of the Local Self-Government Department and the Chief Minister's Grievance Redressal Mechanism( https://cmo.kerala.gov.in/ )can also be utilized.

• Good Governance Monitoring Cell WhatsApp No. 8078066060
• Malinyamuktam Navakerala WhatsApp No. 9446700800
• Toll-free number for contacting Chief Minister’s Public Grievance Redressal Cell 1076